FAQ
Late Entry & Refunds
Late Entry is NOT Permitted
Once the spin room door is closed, entry to the class is not permitted for both safety reasons and to protect our guest experience. Leaving class early is not permitted except for health and/or safety reasons.
Refund Policy
Class packages and memberships are non-refundable and non-transferable. This applies to both never-used or partially-used class packages and memberships. Special events are priced separately and are non-refundable.
Cancellation, Waitlist, Lost & Found
Cancellation Policy
You may cancel reservations up to 6 hours prior to the scheduled start time of your enrolled class and up to 12 hours before the first class of the day. Reservations cancelled after this period will not be issued a refund and will be charged as if you attended the class. All cancellations must be made through your online account, and CANNOT be made over the phone or through email. Additionally, riders must be checked in at the front desk AT LEAST 5 minutes prior to class start times. If a rider has not checked in at that time, their spot in the class may be given away to the next rider on the waitlist. LATE ENTRY IS NOT PERMITTED, NO EXCEPTIONS.
Cancellation Policy for Unlimited Passes
Please be advised that our cancellation policy still applies to our unlimited pass holders. If you have purchased a monthly unlimited package and cancel class outside of the allowable cancellation time period, you will be charged $15 for a late cancellation and $20 for a NO SHOW.
Waitlist Policy
If you have signed up for the wait list and get added to that class, 6IX Cycle will send you an email provided you have agreed to receive notifications from the studio. At this time, if you are unable to ride, it is your responsibility to cancel the class. If you refrain from cancelling the class, a late penalty will be administered. Not sure if you have agreed to receive notifications from 6IX Cycle? Check your account under “contact settings” to review.
Lost & Found
Forgot your water bottle or left your tee shirt at the studio? We keep all lost and found items for 7 days, after this time, they are donated to a local charity.
House Rules
Work B**CH
Come prepared to work hard and get sweaty! We move through the class as a team, however, it is important that you listen to your body. If you need a break, reduce the tension and pedal slowly. Keep your feet moving at all times and stay with us in the room.
So Fresh & So Clean
We appreciate good hygiene and so do your fellow 6IX Squad members! Please wash your spin clothes (and yourself).
R-E-S-P-E-C-T
The energy in the room is important! If it's not your day (e.g. hungover AF) and you need to modify your ride, we ask that you respect the 6IX Squad and do so in the back row.
We Are A TEAM
We start and finish our journey together. If you are unable to stay the full 50 minutes, we ask that you don't take the class. LATE ENTRY IS NOT PERMITTED, NO EXCEPTIONS.
Spin Shoes & Safety
Spin shoes are to be worn inside the spin room only. The clips make the concrete floors extra slippery and for your safety we ask that you remove your spin shoes before leaving the room (even if it's just to use the restroom).
Talk & Text
Just don't. This is your chance to let go of the outside world, leave your cellphone outside of the room and save the texts and social updates for after class. We also ask that you respect the 6IX Squad and keep the chit chat to a minimum inside the spin room. Enjoy the ride.